Walmart Marketplace Return Policy – Return Restrictions (2024)

Although the returns policies for items sold and shipped by a Marketplace (MP) Seller may be different from Walmart’s return policies, we have set up certain minimum return standards to ensure a consistent customer experience. Review the following guidelines to confirm your return is eligible.

Our Refund and Exchange Exceptions

Your item may have return restrictions and/or special instructions (E.g., MP items, freight/oversized/heavy items, luxury products, hazardous materials). Contact the Marketplace seller directly for these items. See below for more details or check walmart.com/returns.

• Some MP items aren't eligible for return to a Walmart store.
  • These are typically items that are
    • Odd-sized
    • Freight
    • Oversized
    • Heavy
    • Hazmat
    • Luxury items
  • MP sellers are responsible for processing, shipping, returns, and customer service related to your Walmart MP order.
  • Use the MP seller’s instructions for return shipping for such items.
  • Hazmat items may have mail back restrictions.
    These include:
    • Items with lithium ion batteries
    • Household chemicals
    • Fuel
    • Corrosive materials
    • Aerosols
  • Items that include a rechargeable battery (E.g., tools, drills, lawn equipment, laptops, etc.) must contain the original battery to qualify for a return.
  • Some MP items that include a rechargeable battery may not be returnable to a store.
• Items that require assembly (E.g., indoor/outdoor furniture, grills, bicycles, etc.) must be fully disassembled and re-packaged prior to returning to a store or FedEx location.
  • FedEx may decline service for unpackaged assembled items.

Return Restrictions

To help keep our customers and associates safe, Walmart and MP sellers won’t replace, accept returns, or provide refunds for:

• Trading cards (opened or unopened)
• Firearms, Weapons, and Safety Devices
• Air guns
• Airsoft guns
• Ammunition
• BB guns
• Crossbows
• Firearms
• Pepper spray
• Vertical archery bows
• Medical Equipment, Supplies, and Personal Use Items
• Devices that require prescriptions
• Diabetic supplies* including meters, strips, lancets, lancet devices and syringes
• Home diagnostic testing kits (including COVID-19 tests)
• Hygienic medical equipment (E.g., bedpans, bath seats, sitz baths, eye drop guides, opened/unsealed breast pumps)
• Items that contain pseudoephedrine, ephedrine, phenylpropanolamine
• Ovulation tests
• Pregnancy tests
• Prescription medications
• Sex toys and vibrators
• Precious metals
• Currency
• Gold bars
• Coins
• Vehicles and Parts
• Gas-powered recreational vehicles (e. g., dirt bikes, mini-bikes, go-carts, scooters, ride-ons, UTVs & ATVs)
• RV supplies: sewer lines, toilets, toilet bowls and urinals (used or installed)
• Used or mounted tires, wheels, rims, snow tires

*Diabetic supplies and items covered by Medicare Part B that Medicare supplier standards deem substandard or unsuitable are returnable.

Other Service Items & Digital Products Ineligible for Return/Refund/Replacement

• Gift cards
• Prepaid cell phone cards
• Prepaid gaming cards
• Sim cards
• Video game download cards
• Video on demand

Unless specified, electronic games and software downloads aren’t returnable after purchase. If you didn’t get an email containing the code or are unable to redeem the code provided:

1. Go to walmart.com/help.
2. Scroll to the bottom of the page.
3. Select Chat with us.
   

Hazardous Materials

MP items that are hazmat have special rules for returns. You can’t return these items to a Walmart store. If the item that you purchased is a hazmat item, you may contact the MP seller directly, or we can help you with contacting the seller so they can discuss the return with you. Hazmat items may include:

• Batteries
• Flammable liquids
• Computer equipment
• Certain cosmetics or household goods
• Other common products Items that include a rechargeable battery (E.g., tools, drills, lawn equipment, laptops, etc.) must contain the original battery to qualify for a return.
  • For more information about what may be considered hazmat, see the Department of Transportation’s hazmat items guidelines.

*By leaving your package with Walmart for FedEx delivery, you are representing that the package contains no hazardous materials. Items with hazardous materials may include batteries, flammable liquids, computer equipment, certain cosmetics, household goods, and other common products. For more information about what may be considered a hazardous material, see the DOT guidelines.