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Shipping times
The down shipping-time depens on when you payment reaches us of course!
If you pay successfully by Sofortüberweisung, Paypal or credit card Kreditkarte after you finished your order, we will ship your order immediatelly after the shown time. Also by payment by cash on delivery or invoice. For banktransfer payment, please remember it takes around 2-3 days for the payment to reach our account!
Our notebooks and computers are individually build, but of course you have the 14-day return-right!
Service & Support
Welcome to TUXEDO Support - how can we help you?
Linux at TUXEDO
Are you wondering if Linux is right for you? Our team will be happy to answer your questions and explain details about the free operating system at TUXEDO.
Let the advantages and services convince you!
Hardware
Notebook, PC, both - and which model? Our technical service team also provides advice on selection, equipment and puts together suitable offers for your technical requirements.
Questions and Answers
In addition to consulting on Linux on TUXEDO devices, our technical service team is of course also available for all other questions about Linux at TUXEDO.
Find out more
Instructions and Tips
Most situations can be solved quickly and easily by yourself. This saves you time and you can use your device directly again. We provide you with instructions, first steps and short tips for all TUXEDO models.
Find out more
System Recovery
Even in the case of a case, you don't have to rely on us: Your device can be reset to the factory settings - completely automatically! Everything is included with your order and you can get started right away.
Find out more
Technical Service
Our competent technicians are also happy to help with service requests. You have different possibilities to contact us. We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm. But also outside these times you can contact our team with your request by e-mail.
An extra function is available in your customer account for repair requests (RMA).
Contact
We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm (German time). But also outside these times you can contact our team with your request by e-mail. Please include your customer number, the model name of your laptop or PC and as detailed a description of your request as possible. The more details you give us, the faster we can process your request!
We might not be able to answer questions about third party hardware or software. For questions about popular open source software (Thunderbird, Filezilla...) please contact a forum e.g. ubuntuforums.org. The research effort for application specific setup is immense and not manageable at the current time. Basic compatibility questions e.g. are of course still welcome!
An extra function is available in your customer account for repair requests (RMA).
Shipping costs & delivery times
We're delivering your order in almost every country, inside Europe, even free of charge! All shipping fees as well as the threshold amount for free shipping are listed below.
![TUXEDO Control Center (TCC) - Our in-house developed system tuning app for your TUXEDO laptop - TUXEDO Control Center (TCC) (34) TUXEDO Control Center (TCC) - Our in-house developed system tuning app for your TUXEDO laptop - TUXEDO Control Center (TCC) (34)](data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==)
Free shipping in Germany
![TUXEDO Control Center (TCC) - Our in-house developed system tuning app for your TUXEDO laptop - TUXEDO Control Center (TCC) (34) TUXEDO Control Center (TCC) - Our in-house developed system tuning app for your TUXEDO laptop - TUXEDO Control Center (TCC) (34)](https://i0.wp.com/www.tuxedocomputers.com/store_files/3/media/icons/icon-versand-gratis-int.png)
Free shipping in Germany
Starting from 100 € value of goods, shipping is free inside Germany.
7.99 € shipping cost at max!
No matter how many small articles you order, such as USB stick card reader, LAN adapters or fan articles, with us, you pay a maximum of 7.99 € shipping costs.
- 7.99 € shipping fee for all orders below 100 € of goods
- Free shipping from 100 € total value of goods
You can check all occurring shipping costs or if we even deliver for free right before sending your order!
![TUXEDO Control Center (TCC) - Our in-house developed system tuning app for your TUXEDO laptop - TUXEDO Control Center (TCC) (35) TUXEDO Control Center (TCC) - Our in-house developed system tuning app for your TUXEDO laptop - TUXEDO Control Center (TCC) (35)](data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==)
International delivery
![TUXEDO Control Center (TCC) - Our in-house developed system tuning app for your TUXEDO laptop - TUXEDO Control Center (TCC) (35) TUXEDO Control Center (TCC) - Our in-house developed system tuning app for your TUXEDO laptop - TUXEDO Control Center (TCC) (35)](https://i0.wp.com/www.tuxedocomputers.com/store_files/3/media/icons/icon-versand-int.png)
International delivery
Here are the shipping costs as well as the amount threshold for your order. The threshold is referring to the total amount of your order, which enables free shipping.
⚠️Countries to which we unfortunately cannot ship, and information on how you can still order from us, can be found here!
Country | Shipping Fee | Free Shipping From |
Albania | 99,00 EUR | - |
Andorra | 59,00 EUR | - |
- | ||
Belgium | 8,49 EUR | 100 EUR |
Bulgaria | 15,99 EUR | 160 EUR |
Denmark | 8,49 EUR | 100 EUR |
Estonia | 15,99 EUR | 160 EUR |
Faeroe Islands | 129,00 EUR | - |
Finland | 14,99 EUR | 150 EUR |
France | 9,99 EUR | 120 EUR |
Greece | 22,90 EUR | - |
United Kingdom | 9,99 EUR | 120 EUR |
Hong Kong | 199,00 EUR | - |
India | 199,00 EUR | - |
Ireland | 14,99 EUR | 150 EUR |
Island | 129,00 EUR | - |
Italy | 9,99 EUR | 120 EUR |
Japan | 99,00 EUR | - |
Canada | 99,00 EUR | - |
Croatia | 34,90 EUR | 500 EUR |
Latvia | 15,99 EUR | 160 EUR |
Lithuania | 15,99 EUR | 160 EUR |
Luxembourg | 8,49 EUR | 100 EUR |
Macau | 199,00 EUR | - |
Malta | 34,90 EUR | 500 EUR |
Macedonia | 59,00 EUR | - |
Montenegro | 99,00 EUR | - |
Netherlands | 8,49 EUR | 100 EUR |
Norway | 14,99 EUR | 150 EUR |
Austria | 8,49 EUR | 100 EUR |
Poland | 15,99 EUR | 160 EUR |
Portugal | 14,99 EUR | 150 EUR |
Romania | 15,99 EUR | 160 EUR |
San Marino | 9,99 EUR | 120 EUR |
Sweden | 14,99 EUR | 150 EUR |
Switzerland | 13,99 EUR | 150 EUR |
Serbia | 34,90 EUR | 500 EUR |
Singapore | 199,00 EUR | - |
Slovakia | 15,99 EUR | 160 EUR |
Slovenia | 15,99 EUR | 160 EUR |
Spain (without Canary Islands) | 14,99 EUR | 150 EUR |
Czech Republic | 15,99 EUR | 160 EUR |
- | ||
Hungary | 15,99 EUR | 160 EUR |
USA including Hawaii | 99,00 EUR | - |
United Arabic Emirates | 199,00 EUR | - |
Cyprus | 34,90 EUR | 500 EUR |
Qatar | 199,00 EUR | - |
For orders outside the EU there might be additional duties, taxes or charges needed to be paid by the customer. These don't have to be paid to the supplier, but to local authorities. Please check for any details with your local customs or tax authorities before ordering! But as a benefit you don't have to pay German taxes, this means you save up to 19%!
Due to the Brexit and the associated changes, there may be delays of several days in customs clearance on site for deliveries to the UK. This is not within our sphere of influence, so we ask for your understanding.
![TUXEDO Control Center (TCC) - Our in-house developed system tuning app for your TUXEDO laptop - TUXEDO Control Center (TCC) (36) TUXEDO Control Center (TCC) - Our in-house developed system tuning app for your TUXEDO laptop - TUXEDO Control Center (TCC) (36)](data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==)
Time of delivery
![TUXEDO Control Center (TCC) - Our in-house developed system tuning app for your TUXEDO laptop - TUXEDO Control Center (TCC) (36) TUXEDO Control Center (TCC) - Our in-house developed system tuning app for your TUXEDO laptop - TUXEDO Control Center (TCC) (36)](https://i0.wp.com/www.tuxedocomputers.com/store_files/3/media/icons/icon-lieferzeit.png)
If not stated differently in the article's description, we deliver goods in:
- 7 - 10 working days inside Germany
- 10 - 12 working days outside Germany
For orders paid in advance, the delivery time starts with receipt of the payment. Please keep in mind that there is no delivery on Sundays or on holidays.
For goods delivered as download, there will be no shipping fees due.
Access data for downloads are sent out via e-mail 1 - 3 working days after contract formation. For orders with advanced payment, we will deliver after receiving the payment. You can download the item by using the link sent to you via e-mail.
Self-pick-up of orders is not possible, unfortunately.