Deleting Cash App’s Transaction History: All You Need to Know (2024)

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Deleting Cash App’s Transaction History: All You Need to Know (1)

Written by: Patrick Hearn, Twitter: @PatrickS_Hearn
Posted on: in: Computer Tips

As of September 2021, there were more than 70 million Cash App users. That’s almost just as many as Venmo, and the app only continues to grow in popularity, especially thanks to the Cash App card. It comes as no surprise that some users have tried to clear their Cash App transaction history, only to discover that it can’t be done through the app.

There are multiple security reasons for this, but the most predominant is that the ability to delete transaction history would expose Cash App as a whole to legal repercussions. Since the app is officially recognized as a financial institution, you must be able to view your entire account history and payment records. The only way to completely delete your transaction records is to delete your Cash App account.

Why You Can’t Delete Your History

Cash App is seen as a proper bank account, and a financial institution. Therefore, all transactions must be recorded to comply with federal law. However, Cash App also complies with the California Consumer Privacy Act, or the CCPA. This is a law that protects consumer’s personal data and grants the right to access, delete, and opt out of the distribution of that data.

The two policies are in conflict with one another. Therefore, the only option available for clearing these records is to close your Cash App account. The only way to do this is through a web browser. If you’d rather see the history for yourself, perhaps for tax purposes, you can also download your personal data.

How to Download Cash App History

If you want to download your transaction history to check it for yourself, here’s how.

  1. Go to the Cash App website at cash.app/account from any web browser and sign in using your email or phone number. If you have two-factor authentication enabled, you’ll be asked to enter a code.
  2. Enter your Cash PIN.
  3. On the left side of the screen, select Settings.
  4. Scroll down to the Your Info header and then select Download Your Info.
  5. If you want to view your payment history, select the Activity tab instead.
  6. At the top right corner of the screen, select Statements.
  7. You can narrow the selection down to a specific month. To export all activity, select Export CSV.

The downloaded file can be opened in Numbers or Microsoft Excel and lists your entire transaction history. It’s a good idea to keep records of all financial transactions, if only for your personal use. It contains all of your payment details of all money transfers, including the transaction ID, recipient, and more.

How to Delete Cash App Account

The bad news is that you can’t deactivate your account on your own; you’ll need the help of the Cash App support team. The good news is that it’s easy to get to the screen where you can contact them.

  1. Open Cash App mobile app on your iPhone or Android device.
  2. Tap the profile icon.
  1. Scroll down and select Support.
  1. Select Something Else.
  1. Select Account Settings.
  1. Select Delete Your Personal Information.
  2. At the bottom of the list, select Contact Support.

This will open a chat window where you can speak asynchronously with the team. You don’t have to respond immediately, which makes it easy to get the answers you need even if you have a busy schedule.

Let the team know you want to delete your Cash App account and delete your personal information.

How to Close Your Cash App Account

If you want to skip the tedium and close your account straight away, you can do it relatively easily. There are a few requirements. First, your account needs to be empty, and you should have no pending transactions, either incoming or outgoing.

  1. Open Cash App mobile app on your iPhone or Android device.
  2. Tap the profile icon.
  1. Scroll down and select Support.
  1. Select Something Else.
  1. Select Account Settings.
  1. Select Close Your Cash App Account.
  1. Select Confirm.

Bear in mind that doing this will disable your Cashtag, but it’s a good way to shut down your account if you suspect you’ve been scammed. You can always create a new Cash app account later if you change your mind.

If you don’t want to get rid of your account but you want to ensure no one can access it without your permission, you can enable multiple security features that will keep your account safe.

How to Enable Security Lock

Security Lock is a feature that requires Face ID be used to transfer funds. This is a great addition to use on top of your Cash PIN.

  1. Tap your profile icon then select Privacy & Security.
  2. Tap the Security Lock slider to turn it on. You will be asked to enter your Cash PIN.

Once you enter your PIN, the lock will be enabled. It’s an easy way to prevent anyone from transferring money out of your account if you’re an Apple user.

How to Reset Your Cash PIN

Your Cash PIN is a four-digit code that acts as a sort of password for all Cash App activity on your account. It’s required to check your Cash App payment history and more. If you think it’s been compromised, you need to reset it to something new.

  1. Under the profile tab, select Privacy & Security.
  2. Beneath the Security header, select Change Cash PIN.
  1. Enter the new PIN you want to use. You’ll need to enter it twice to confirm.

Once you’ve entered the new PIN, you’ll receive a confirmation text that it’s been reset. Make sure you have notifications enabled so the Cash App can contact you with changes and important information.

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Deleting Cash App’s Transaction History: All You Need to Know (16)

Patrick is an Atlanta-based technology writer with a background in programming and smart home technology. When he isn’t writing, nose to the grindstone, he can be found keeping up with the latest developments in the tech world and upping his coffee game. Read Patrick's Full Bio

Deleting Cash App’s Transaction History: All You Need to Know (2024)

FAQs

Deleting Cash App’s Transaction History: All You Need to Know? ›

Cash App history cannot be deleted, but you can hide transactions or delete the account permanently. You can delete Cash app account by Open Account > Profile Icon > Support > Something Else > Account Settings > Close Account > Confirm.

How long does Cash App keep transaction history? ›

How Long Does Cash App Keep Transaction Records? According to Cash App's privacy notice, they "keep your information as long as you keep using their products and services". This suggests that Cash App transaction records are likely stored for as long as your account is active.

Will blocking someone on Cash App delete history? ›

Cash App will redirect you to a new page when you block someone, showing you your updated transaction history. The blocked person's transaction history will be gone, even if you choose to unblock them later.

Does clearing app cache delete anything? ›

When you clear cache, the stored data of any app or browser that you clear is wiped out. That means apps and websites will load files (photos, videos, etc.) from the internet rather than retrieving them from your phone.

Can you hide or delete transactions? ›

You can't delete bank feed transactions, only hide them. Examples of transactions that you would hide include: transactions left over from when you started using bank feeds. transactions you've manually entered and already reconciled.

How do I cancel transaction history? ›

For regulatory and compliance reasons, bank statements record all credit card transactions to protect you from fraud. For better or for worse, this means that it's impossible to hide or delete them from your history once they're processed.

In which app we can delete the transaction history? ›

Delete Google Pay Transaction History via Mobile App

Step 1: Open the Google Pay application on your smartphone and tap on the Profile section. Step 2: Scroll down, tap Settings, and then go to the Privacy & Security option.

Can Cash App transactions disappear? ›

Disappearing Cash App history is a common issue faced by several Cash App users when they cannot find the payment details in their activity feed. In case you do not see a payment in your activity feed, then chances exist that it could have been sent to another phone number, email address or $Cashtag.

Can people see your transaction history on Cash App? ›

Unlike Venmo, your transactions are private information that only you can see once you log into your phone. This wikiHow article will go over the reasons why you don't need to delete your Cash App history.

How do I delete a transfer on Cash App? ›

Cash App can't cancel or refund a payment after it has been completed. If you sent money to the wrong account, ask the recipient for a refund: Tap the Activity tab on your Cash App home screen. Select the payment in question and tap Completed.

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